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How to check your broadband speed accurately

Broadband

Learn how to accurately test your broadband speed and understand the results....
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Getting started video for cloud VoIP

VoIP

Video guide to getting started with cloud VoIP services....
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Emergency Services Access

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Important information about emergency services (999/112) access with VoIP services....
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How much does it cost to terminate my contract early?

General

Information about early termination fees and contract cancellation costs....

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Understanding Openreach Engineer Charges

Technical Support

Engineer visits carried out by Openreach may incur charges if an appointment is missed or if the engineer finds no fault with the network. This articl...

How to Change DNS Servers on Windows PC

Technical Support

Learn how to change your DNS servers on Windows PC to use Google DNS, Cloudflare, or other free DNS services for improved speed and reliability....

How to check your broadband speed accurately

Broadband

Learn how to accurately test your broadband speed and understand the results....

Getting started video for cloud VoIP

VoIP

Video guide to getting started with cloud VoIP services....

Switching your Vispa email mailbox to Plesk

Website & Email Hosting

Guide to migrating your email mailbox to the Plesk control panel....

How do I download a statement?

General

Step-by-step guide to downloading your account statements....

Update your Netis router firmware

Broadband

Step-by-step guide to updating firmware on your Netis router....

Configure your Netis router for VoIP

VoIP

How to configure your Netis router to work optimally with VoIP services....

Setting up your Vispa Email on Windows 10

Website & Email Hosting

Step-by-step guide to setting up your email account in Windows 10 Mail app....

Additional IPv4 Addresses

General

Information about requesting and using additional IPv4 addresses....

Connecting your router to the ONU

Broadband

Guide to connecting your router to an Optical Network Unit (ONU) for fibre broadband....

Grandstream HT801 - How do I stop ghost calls?

VoIP

Troubleshooting guide for stopping ghost calls on Grandstream HT801 VoIP adapters....

Managing your Vispa email mailboxes

Website & Email Hosting

How to create, modify, and manage email mailboxes in your account....

How do I cancel my service(s)?

Account & Billing

Information about cancelling your services and what to expect....

How do I change my WiFi Password on hAP AC3 router?

Broadband

Step-by-step instructions for changing your WiFi password on a MikroTik hAP AC3 router....

Configure your HT801/HT802 VoIP Adaptor

VoIP

Complete configuration guide for Grandstream HT801 and HT802 VoIP adapters....

What happens to my Vispa email address if I change broadband provider?

Website & Email Hosting

Information about keeping your email address when changing broadband providers....

How do I fix connectivity problems with my Sky TV?

General

Troubleshooting guide for Sky TV connectivity issues....

Emergency Services Access

VoIP

Important information about emergency services (999/112) access with VoIP services....

How much does it cost to terminate my contract early?

General

Information about early termination fees and contract cancellation costs....

Setup your TP-Link ADSL router

Broadband

Complete setup guide for TP-Link ADSL routers....

Plesk: How to create a Mail Account

Website & Email Hosting

Step-by-step guide to creating a new mail account in Plesk control panel....